Experian’s partnership with Dynatrace is part of their strategy to improve service delivery through simplified, automated cloud operations.
Dynatrace’s platform will sit at the core of the Experian IT Operations architecture, where it will auto-discover and monitor business-critical applications, processes, services and hosts within Experian’s IT ecosystem, along with their interdependencies. It is hoped that this will create a continuously updated, real-time service map.
>See also: The success of artificial intelligence depends on data
“The AI paves the way for autonomous operations, enabling us to create auto-remediation workflows that remove the need for human intervention in the resolution of recurring problems,” said David Shepherd, Service Delivery Manager, Global IT Service Excellence at Experian.
>See also: Benefiting from AI: A different approach to data management is needed
“Over time Dynatrace will displace several legacy monitoring tools and enable automated deployments,” Shepherd continued. “With our continued move to monitoring as a service and the increasing use of cloud and containers, we needed a broader solution that allows us to move from manual to automated processes. We looked at a couple of alternatives, but Dynatrace’s software intelligence platform won out because it’s cloud first, simple to deploy an approach that does a lot of the automation for you.”
According to Jonathan Hayes, VP of Global IT Service Excellence at Experian: “Clearly it’s best of breed in terms of technology. But more important is our relationship; there is a true sense of partnership, with Dynatrace constantly suggesting ideas, listening to us and delivering innovation to ensure we continue to build on our success. That’s why I’m so excited to see what we can achieve with the new software intelligence platform.”
>See also: The evolution of artificial intelligence in customer experience
>See also: AI’s impact on customer experience