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Articles on developments in chatbot technology and the artificial intelligence used to simulate human conversation or automated interactions through text or voice.

AI & Machine Learning

3 ways chatbots can lure people into the world of Bitcoin

Trading bots themselves are not a new entity, but the Bitcoin and crypto market adds an additional dimension.

AI & Machine Learning

Enterprise mobility trends for 2018

AI & Machine Learning

Chatbots can do more than chit-chat

AI & Machine Learning

Should businesses embrace tech at the expense of people?

AI & Machine Learning

5 technologies improving the customer experience journey

AI & Machine Learning

Artificial intelligence and robots key in enhancing customer service

AI & Machine Learning

AI: from hype to reality in healthcare

AI & Machine Learning

The biggest tech trends banks need to be aware of

AI & Machine Learning

The chatbots are here: are you prepared?

In 2016, more than 30,000 branded chatbots were launched, and the growth is still accelerating as businesses deploy them across sectors.

AI & Machine Learning

Chatbots for customer service in industrial IT

The reliance on AI in customer service is here. But how do IT leaders bridge the gap between human interaction and chatbot utilisation?

AI & Machine Learning

Chatbots: catering to the instant shopper

Chatbots are helping businesses interact with customers, providing that vital level of scalable customer service.

AI & Machine Learning

Technology is changing direct response marketing

What is direct response marketing, and how can it benefit the customer?

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

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Is your business ready for the IDP revolution?

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Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

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Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace