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CRM

Data Analytics & Data Science

The key to personalised communication

Software and Applications

Oracle gets third hosted CRM with $1.5bn RightNow buy 

Financial Services

Citibank picks Salesforce.com for CRM

Software and Applications

Cultivating CRM

Tech Giants

Microsoft leapfrogs to CRM 3.0

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Business & Strategy

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Would you let an AI robot handle 90% of your meetings?

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