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Customer Engagement

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AI & Machine Learning

How AI is helping to speed up the sales cycle amid Covid-19

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Business Skills

Information Age roundtable: how to successfully engage customers post-pandemic

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Major Contracts

Zendesk offers Instagram messaging for businesses

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M&A

Twilio to acquire Segment to enhance customer engagement

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Automation & Robotics

How does knowledge management improve customer engagement?

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Communications & Networking

Slack Connect launched to enable messaging across organisations

Communications & Networking

CallMiner works with customers to optimise engagement amidst COVID-19

Major Contracts

Accenture helps United Utilities deploy a workforce management solution

Releases & Updates

2019 most successful year for voice cloud provider Natterbox

Major Contracts

Tremor International acquires News Corp’s Unruly

IT management

The customer is central to breaking down silos

M&A

Aspect Software to be acquired by Vector Capital

Recommended Content

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

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Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace