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Customer Experience

Business & Strategy

Overcoming the customer experience crisis post-COVID

Data Analytics & Data Science

Is the Net Promoter Score ripe for replacement?

Digital Transformation

The customer of 2021: how has COVID-19 changed consumer expectations?

Digital Transformation

Customer trends in the era of Industry 4.0

Business & Strategy

Composable commerce: building agility with innovation

Cybersecurity

Mobile authentication, the new hero of customer experience

Communications & Networking

10 new rules of post-pandemic experiential for virtual platforms

Cybersecurity

Business Customer Identity – the next stage in identity management

Research

Customer experience suffers in Europe as workload increases — Ricoh

AI & Machine Learning

Combatting false reviews: Flight Centre selects ‘Wingman’ AI software

Disruptive Innovation

Covid-19 has sped up customer experience transformation for retail banks

People Moves

Phil Barker joins the Co-Op as head of CRM and CX

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