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Customer Experience

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Business & Strategy

Overcoming the customer experience crisis post-COVID

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Data Analytics & Data Science

Is the Net Promoter Score ripe for replacement?

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Digital Transformation

The customer of 2021: how has COVID-19 changed consumer expectations?

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Digital Transformation

Customer trends in the era of Industry 4.0

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Business & Strategy

Composable commerce: building agility with innovation

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Cybersecurity

Mobile authentication, the new hero of customer experience

Communications & Networking

10 new rules of post-pandemic experiential for virtual platforms

Cybersecurity

Business Customer Identity – the next stage in identity management

Research

Customer experience suffers in Europe as workload increases — Ricoh

AI & Machine Learning

Combatting false reviews: Flight Centre selects ‘Wingman’ AI software

Disruptive Innovation

Covid-19 has sped up customer experience transformation for retail banks

People Moves

Phil Barker joins the Co-Op as head of CRM and CX

Recommended Content

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

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Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace