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Customer Experience

Business & Strategy

Agility for business — championing customer expectations in 2021

Data Analytics & Data Science

Future liability concerns for inaccurate data valuations felt by IT leaders

Business & Strategy

Information Age Roundtable: Protecting the Digitally Vulnerable in Insurance

A recent Information Age and Callminer roundtable discussed how the insurance sector can protect digitally vulnerable customers.

Automation & Robotics

Santander saves $2 million and improves CX with Automation Anywhere

Automation & Robotics

CRM Process Automation: how to implement in your organisation

Business Skills

Exploring the growing use of IT in B2B customer experience projects

Software and Applications

Could channel-less CRM be the way forward for your company?

Data Analytics & Data Science

Running business intelligence using data: Connect the dots

Digital Transformation

The key drivers of digital transformation in retail

Data Analytics & Data Science

Gartner: growth companies collect more CX data than non-growth ones

Business & Strategy

Disconnect between IT and business is bad news for customer experience

Cybersecurity

The importance of Strong Customer Authentication as PSD2 deadline approaches

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

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Is your business ready for the IDP revolution?

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Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

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Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace