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Customer Service

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AI & Machine Learning

Proactive and reactive: symbiotic sides of the same AI coin

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Releases & Updates

Accountants confident about offering wider service desired by clients

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People Moves

Gary Balmer appointed new CIO of Tesco Bank

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Releases & Updates

Adobe Experience Manager as a Cloud Service released

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Business & Strategy

How transparent data usage can promote customer trust

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Software and Applications

The Top 9 Polish B2B SaaS Companies to Look Out for in 2020

Releases & Updates

IFS acquire Astea International to expand footprint

Releases & Updates

Digital work to increase 50% within two years, says study

Major Contracts

Salesforce and AWS extend partnership

AI & Machine Learning

AI is saving telcos money but at the expense of customer service

Technology

How “skippers” disrupt the market and become aspiring unicorns

Automation & Robotics

Want to improve customer service? Consider self-service portals for helpdesk

Recommended Content

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

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Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace