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Customer Service

AI & Machine Learning

The benefits of chatbots in generating sales for start-ups

Major Contracts

Green Network Energy UK to deploy Salesforce

Automation & Robotics

The era of RPA-powered customer service!

Automation & Robotics

Four things you need to know before integrating automation in customer support

Releases & Updates

Vizolution secures £10m in funding from banks

News

Chatbots and human customer services; does artificial intelligence replace or complement humans?

Business & Strategy

What challenges do engineering-orientated CTO’s encounter?

Business & Strategy

“Get close to your customers”, says Teradata CTO

Emerging Technology

Collaboration key to future of financial services success

AI & Machine Learning

Customer service and the machine era

AI & Machine Learning

AI: the next level of smart customer service?

Chatbots and other artificial intelligence platforms like virtual assistants are becoming more proficient at dealing with customer enquiries.

Media & Marketing

Christmas customer service when your support team is Home Alone

Christmas is coming, the goose is getting fat, and businesses and consumers alike are preparing to put on their holiday hats.

Recommended Content

Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace