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Customer Service

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Technology

How advances in technology are changing the business-consumer relationship

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Media & Marketing

Four reasons to invest in B2B customer service tech

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Digital Transformation

The three digital concepts customer service innovators need to grasp

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Data Analytics & Data Science

The 5 key elements for a successful product recall programme

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IT management

How to keep service consistency in a multi-channel world

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Consumer Electronics & Mobile

What customer service can learn from the football masters

Data Analytics & Data Science

iBeacons herald the return of customer service

Cybersecurity

Building the future-proof contact centre

Business Continuity

Majority of banks blame lost revenue on poor customer service

EMEA

Twitter least effective customer service channel for UK brands – study

EMEA

For customer service, UK consumers prefer email and phone to social media

Government & Public Sector

Wokingham Borough Council builds cross-channel customer support

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Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

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Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace