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Customer Service

Technology

How advances in technology are changing the business-consumer relationship

Media & Marketing

Four reasons to invest in B2B customer service tech

Digital Transformation

The three digital concepts customer service innovators need to grasp

Data Analytics & Data Science

The 5 key elements for a successful product recall programme

IT management

How to keep service consistency in a multi-channel world

Consumer Electronics & Mobile

What customer service can learn from the football masters

Data Analytics & Data Science

iBeacons herald the return of customer service

Cybersecurity

Building the future-proof contact centre

Business Continuity

Majority of banks blame lost revenue on poor customer service

EMEA

Twitter least effective customer service channel for UK brands – study

EMEA

For customer service, UK consumers prefer email and phone to social media

Government & Public Sector

Wokingham Borough Council builds cross-channel customer support

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