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IT Services

Media & Marketing

Five tips to make IT self-service more selfless and customer-centric

Media & Marketing

Customer service: the rise of the mix and match approach

Tech Giants

The emerging field service worker: young, tech-savvy and collaborative

IT management

Notes from the IT service management highway code

IT management

Out of service: when yesterday’s IT service management meets today’s world

Digital Transformation

Why the IT service desk is the key to digital transformation

Business Continuity

Forgotten and unloved: does business continuity planning need a make-over?

Education

Changing attitudes to university IT services will affect all

Outsourcing

Young’s Seafood re-insources IT service management

Business Skills

Service management revisited

Government & Public Sector

Lockheed Martin acquires Scottish IT services provider Amor Group

Outsourcing

We are entering the era of “industrialised IT”, says Gartner

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